Privacy Policy

Last updated: July 21, 2026

1. Scope and Consent

This Privacy Policy describes how Finsynq collects, uses, processes, and shares your personal information. This policy is designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s Personal Information Protection Act (PIPA).

2. Information Collection

Personal Information:

Name, email, phone number, and mailing address.

Financial Information:

We use secure third-party connectors to access transaction history, account balances, and credit scores. Finsynq does not store your banking login credentials.

AI Features and Third-Party AI Providers:

Fynn, our AI assistant, is powered by a third-party artificial intelligence provider — currently Google (Gemini). When you use AI features (such as Fynn chat or AI-generated insights), the following data is sent to that provider to generate your response: the messages you type, and anonymized summaries of your financial data (transaction amounts, merchant names, and categories). Before this data leaves our servers, we remove personal identifiers: account numbers, login credentials, your name, and contact details are never shared, and transaction identifiers are replaced with anonymous codes.

AI features are off until you give explicit consent in the app, and you can withdraw consent at any time in Settings → Security & Privacy. Our AI providers are contractually required to protect your data with the same or equivalent safeguards described in this policy, and we do not permit them to use your data to train their models. We may additionally use de-identified, aggregated chat logs to improve our own product experience.

3. Purpose of Collection

We collect your data to:

  • Provide personalized financial visualizations and budgeting tools.
  • Power the Fynn AI chatbot to answer your specific financial queries.
  • Send you administrative notices or security alerts.
  • Comply with “Know Your Customer” (KYC) and Anti-Money Laundering (AML) regulations where applicable.

4. Data Sharing & Security

Third-Party Service Providers:

We share data with vendors who provide web hosting, data analysis, and payment processing. All partners are contractually obligated to maintain data confidentiality.

Encryption:

We use bank-level security, including 256-bit AES encryption and Transport Layer Security (TLS) for all data in transit and at rest.

No Sale of Data:

We do not sell your personal data to third parties for marketing purposes.

5. Data Residency

While Finsynq is based in Calgary, some data may be processed or stored on cloud servers located outside of Alberta or Canada. By using the Service, you consent to the transfer of information to countries outside of your country of residence.

6. Your Privacy Rights

You have the right to access, update, or delete your personal information. Residents of Alberta may also request information about how their personal information is being used and to whom it has been disclosed.

7. Contact Information

In accordance with PIPA, Finsynq has appointed a Privacy Officer to oversee compliance.

Finsynq Privacy Officer

219 Lucas Blvd NW

Calgary, Alberta, Canada T3P 1N1

Email: privacy@finsynq.ca